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ajmalathome
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Fraud

I moved house in Jan 2019 and someone opened an account on my name at my old address the same month. The current people at the property are adamant they are not the ones.

I rang several times in May and June of 2019 and told them this account was not created by me and i failed security every time. 

In 2020 I noticed that default of £18 had been placed on my credit file. I have been trying to have it removed and have asked for proof of who created the account. I even raised it with equifax to dispute and was sent the following: 

Virgin Mobile Telecoms Ltd has investigated your customer's query and they've asked that your customer get in touch with them directly using these details as he needs to supply them with photo ID showing his name and date of birth, along with at least three proofs of address showing your customer's residence at the time and date when the offending account was opened and active so they can investigate further.

Please advise your customer to submit his documents to:

Fraudpreventionteam-cable@virginmedia.co.uk

 

 

I sent letters dated at the time to show I had moved as well as a solicors letter and passport copy and have received NO RESPONSE. I have tried to contact them over and over again to resolve this but they are not responding. What can I do?

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Gareth_L
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Re: Fraud

Hello ajmalathome

Sorry to hear this has happened 

Can I please ask when it was that you last contacted our Fraud Team 

Gareth_L

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ajmalathome
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Re: Fraud

I tried to contact them via email on the 26th.

This has been ongoing for a year now. I rasied it in June 2019 that i never opened another mobile account with virginmobile. I can email you the correspondence I have had. I even sent a letter in 2020.

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Gareth_L
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Re: Fraud

Have you not had anything back at all ajmalathome

Not even auto response 

Gareth_L

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ajmalathome
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Re: Fraud

Nothing at all. Just silence. How can this possibly be? Equifax are also refusing to raise a dispute again as they have had a response from virgin.

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Gareth_L
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Re: Fraud

I will send you a private message ajmalathome

Can you please put in as much information as possible 

Just to let you know, We are not trained in any Fraud Issues 

I will just file a new case and send it off 

Its a way though to know its gone to the right Team 

Gareth_L

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Gareth_L
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Re: Fraud

Thanks for those details ajmalathome

I have filed a Fraud case for you 

The Team will have a look and get back to you on either Mobile number or email you supplied 

Gareth_L

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ajmalathome
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Message 8 of 15
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Re: Fraud

can i ask for it to be email?

i have terrible surface in work

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ajmalathome
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Re: Fraud

Thanks Gareth

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Gareth_L
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Re: Fraud

Can you please let us know how things go 

Gareth_L

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