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KATH19
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Fraud

Hi, can anyone help me please? I would like to raise a fraud alert linked to my name and address. 

This will be the third company in the space of a month. I am not even a Virgin media account holder. 

I receive letters from Virgin media and calls to my landline. 

Supposedly I have taken out a mobile phone contract and I have not! 

Please help!

It had been so difficult to get through to a fraud team to investigate

How can this be escalated?? 

Thanks in advance 

Kath 

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DJ_Shadow1966
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Re: Fraud

Hello

Due to nature of the issue.

I have escalated to the VM forum team, one of the VM staff will be along in this thread to resolve it for you.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Lisa_CC
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Re: Fraud

Hi there KATH19 / Kath,

 

I'm sorry to hear that you've been a victim of fraud and can understand you want this looked at as soon as possible (we do too). I'll send you a Private Message so I can get some details from you and take a look.

 

Please reply back to it so I can help.

 

Thanks,

 

Lisa