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Fraud

Fraud was committed by a member of the virgin mobile team using my telephone number back in September 2019. Despite many, many requests to investigate, virgin have ignored me. I guess this is unsurprising as one of their team obviously committed the fraud.

Virgin have now set a debt recovery company onto me, and have informed the company that they have investigated the fraud. However, as the fraud victim I haven't been given any information.

Why won't the fraud team investigate or communicate with me? Is this sort of fraud by your team members so common that you now ignore it? 

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Re: Fraud

Thanks for contacting us Fraudvictim1 and welcome to our community.

I am sorry to not be welcoming you under happier circumstances.  I would like to look into the issue you've raised further. To enable me to do so I am going to send you a private message.

Please look out for the purple envelope in the top right of your screen.

Regards

 

Lee_R

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