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Ellie312
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Forgot username and password for virgin phone

So i Took out a contract on my phone three years ago and I have been paying £10 a month for insurance I broke my phone about a year or two ago and I really want to claim on the insurance to get it fixed but I forgot the username and password I set up my account with and can’t seem to get to a virgin store to try and reset an online don’t seem to help 😞

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BenMcr
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Re: Forgot username and password for virgin phone

If you've got Virgin Mobile's insurance to make a claim I don't think you need to log into the normal online account.

There is a different site on the instructions here https://www.virginmedia.com/help/virgin-media-protect-faqs
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I work for Virgin Media - but all opinions posted here are my own