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Forgot my security code for mobile credit agreement

Dalegdawg
Joining in

I'm trying to view my mobile credit agreement to see how long I have left before I finish paying off my device however it's asking for a security code (along with 2 other bits of info which I do have).

I found an article saying that there should be an email in my inbox with the subject "Your security key" but I've searched through my inbox and can't see that email.

Can someone help me with this please?

6 REPLIES 6

Reece_MH
Forum Team
Forum Team

Hi Dalegdawg 👋

Thanks for your post, and a warm welcome back to the Community Forums.

I'm sorry to hear you've no longer got the emails containing your Credit Agreement documents. I'm going to send you a private message, so I can assist further.

Please look out for it in the top-right, purple envelope.

Thanks,

Reece - Forum Team


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Great. Thanks

Hi Reece, I still haven't received the private message yet. When should I expect to receive it?

Hey @Dalegdawg,

I can see Reece did provide a private message out to you already, in order to see this please click the purple envelope in the top right side of your screen, this will allow you to see all private messages you have. 

Thanks. Joe

Hi @Joseph_B,

Here's a screenshot showing my private messages in date order. The last one I received was last year so not sure if I'm missing something.

Dalegdawg_0-1681830089839.png

 

Hi Dalegdawg 👋

I'm very sorry you haven't received this. I've gone ahead and resent it from our side, so you should see this in the purple envelope now 😊

Cheers,

Reece - Forum Team


New around here? To find out more about the Community check out our FAQ