Worst customer service iv ever experienced. I have been lied to numerous times by these people. I have been lead on a wild goose chase and 2 days later I am still no further. Going round in circles time and time again and spent so many hours on the phone to different people here.
After completing a credit check with virgin for a new handset, I was declined. My credit rating is excellent so I was extremely confused but I called experian to ask why I was declined. They told me that there has never been a credit search done by virgin!! I called virgin again to ask what is going on, to be told we didnt want to ruin your score so we didnt check! What the hell. I was put through to customer service and was told that it's not experian who make the decisions it's my bank! I called my bank and they laughed at my suggestion that they are blocking my getting a new handset. I called virgin and asked why they are telling lies and not being transparent, I was told they were scared I would get angry and aggressive.... if I wasnt angry before I am now