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AngyC
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Fix subscription problem

I have not used my phone since February, when I turn on my phone, there was a message that says subscription problem. I have tried to top up but couldn't, what can I do? I use a Sim card pay as you go on my phone. 

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enlli
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Re: Fix subscription problem

If you have not used your PAYG phone since February, then I'm afraid you are most likely disconnected for none use.

3.8 Keep talking!: You need to use our Services at least once within any 90 day period either by making a chargeable call or sending a text message. If you don’t we may suspend your access to the Services and cancel this Agreement. If we cancel this Agreement, you may lose your phone number and any unused Top Up credit on your account (see Clause 10.3). We don’t really want to lose you as a customer so please ensure you keep talking or texting!

3.5 No refund: If you don’t use all of the credit in any Top Up that you purchase, or such Top Up expires (if applicable) then we will not give you a refund for it. If this Agreement is cancelled (unless you cancel in accordance with Clause 5.4) then you will also lose any credit you have on your account and we will not refund it to you.

 

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