I just want to know when I will get my final bill now I have changed networks. I had a Freestyle contract which I cancelled on 11 August 2020 and have no idea when my final bill will be produced, if it will automatically be taken by Direct Debit or if I need to make a debit card payment. Chat service link doesn’t work on website, 45 plus min wait to speak to someone with hold music that gets increasingly louder the longer you wait. I know there’s a pandemic but other large companies seem to have put contingency plans in place where calls are answered within 10-15 minutes so not sure why your call queues are so long at this stage. I couldn’t ever log in to my freestyle contract as it wouldn’t accept my bank details as I had changed banks and didn’t know what the last 4 digits of the old account were. Can someone just tell me when my final bill will be produced and will I be notified when it has been produced and how do I pay it? Thanks for your help in advance.
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I work for Virgin Media - but all opinions posted here are my own
Hi yes I did but unfortunately they were very rude and said because I had gone through Carphone Warehouse and they had sent the wrong info, they couldn’t amend the tariff and I would have to wait 3-5 working day for CPW to send the right info and then I would have to call back again to request a refund of the amount I’d been overcharged. I ended up contacting CPW again after contacting Virgin about 3-4 times and have since cancelled the sim as it was within the cooling off period. I am not a happy pay as you go customer on a different network and I’m not sorry to say I won’t be using Virgin Mobile again. Thanks though.