Family plan, unknown number?

[madmole]

I've had a letter, addressed to me although  I'm not the account holder, stating that my Family plan minimum term has ended  for a phone number I do not know, apparently I'm paying £9.13 a month for this. 

Been trying to contact someone via the website but keep getting 'Bad Request' screen.

I need to know what's going on but If i get in touch you won't speak to me as I am not the account holder?

Suggestions please!

[Jodi_S]

Hi madmole,

A warm welcome and thanks for posting on our community forums. Can we just confirm if the letter you have received is address to you or is it in another person's name? 

We will certainly look into this matter for you and give you as much information as we can. I will pop you over a private message to take some details. Please click on the purple envelope.

Kind regards Jodi. 

[Kain_W]

Hi there madmole,

Jodi is currently having problems with the system so I've assigned this to myself to deal with.

I've dropped you a PM so we can run through further details.

Thanks,