Virgin Media Community

[Rob1967]

• The VM app says I'm part of a family plan but doesn't give me the option to add? All four adults (me + 3) in my house have virgin mobiles but I can't add them? Thanks

[Ryan_N]

Hi Rob1967, 

Thank you for your post. 

Can I just make sure that it's not already added? You would be able to see that through your online account. If you're having some troubles let me know and I will send you a private message to take a look. 

Cheers. 

[Rob1967]

Thanks Ryan. Just looking at my account online right now and it doesn't look like a Family Plan is active. I can't see how to add it unless I call in? Thanks, Rob

[Ryan_N · Accepted solution]

Don't worry about it mate - I can sort it for you. 

I will send you over a private message to look into this for you 🙂 

Cheers. 

[daniellej84]

Hi I have 4 mobile numbers on my virgin acc and it won't let me add them to the plan. How does it work as i feel I should be benefitting from it but not?

Thank you any help would be appreciated 

[Paul_DN]

Hi Danielle,

Thank you for reaching out to us in our community, I am sorry to hear you haven't been able to add all your numbers to our Family plan.

You can find all the information around our family plan here .;

Regards

Paul.