In March, I bought a Samsung phone on a 3-year contract with Virgin Mobile. My wife was already on a Virgin Mobile contract, so I was told by the Virgin rep that we would be eligible for the Family Plan, thus saving a combined £4 per month. Both accounts needed to be in my name, so another Virgin rep called me the next day and made that change. I was told that the switch to the Family Plan would then take place.
This has not happened. Over three months later, the website says "Sorry, you’re not eligible for Family Plan just yet". This is in direct contravention of the information I was given in March.
Please can someone contact me to sort this out. Note that I have twice tried the text help service to resolve this, with no success.
In regards to the family plan discount, any credit relating to that would be shown on your monthly bill, is it possible you could check that out and see if there is anything relating to the credit on there? Not every SIM/package is eligible for the family plan, the ones in question can be found under the 'Are there any exclusions' tab, the link to this is here. I hope this answers your query, if you are still unsure and need a hand please let me know and we can go over that 🙂
Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk