I've been trying for the past 3 days to get a PAC code to port my current mobile number to a new provider. I've tried via the 'My Account' pages 3 times and texted 65075 the same number of times. Each time the response is that we are experiencing technical difficulties, please try again later.
Come on Virgin, there is a regulatory duty to provide this code within 3 hours of a request. I'm leaving because of poor customer service and you're not doing anything to make me think I've made the wrong decision.
I have also been trying for the last 12 hours to get a PAC code to port my current mobile number to a new provider. I have also tried via the 'My Account' pages numerous times. I have also texted 65075 numerous times. Each time the response is that we are experiencing technical difficulties, please try again later.
I'm also leaving because of poor customer service, from past experience, this thread, and the fact that I can't start a chat session with you, reinforces that I have made the right decision.
It is clear you have bypass that requirement by making it impossible for customers to make the request.
Based on the age of this thread, Virgin media Mobile have had this ''temporary'' problem for THREE weeks, and that Virgin media Mobile have failed to resolve the ''temporary'' problem reinforces the thought that this is a deliberate decision by Virgin Media Mobile to prevent customers making their regulatory request for a PAC code, thus bypassing the regulatory duty to provide the PAC code within 3 hours of a request.