Virgin Media Community

[KCSB]

Hi,

I have been trying to extend the time before my iPhone switches to voicemail.  At the moment it rings 3 or 4 times and then goes to voicemail - never enough time for me to answer unless I have the phone in my hand!

The Virgin advice on how to do this doesn't work for me.  I've tried the long number that's supposed to change the time to 30 s, but I just get an error message.

Some people seem to have been able to do this, but I'm very skeptical as I've tried numerous times and it just does the same thing - send me an error message.

Does anyone have a solution that isn't the same as what is posted on the Virgin help pages, as that clearly doesn't work!

[Megan_L]

Hi KCSB,

Thanks for using the forums to get this issue with your ring timer looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you. The maximum time we can change it to would be 90 seconds, I can have a look at your service to check what timer you've got at the moment. 

I'll send you a PM now so we can see if we can increase it 🙂

Speak soon!

Thanks,

Megan_L