My mother is in her eighties and just lost her husband.
Her mobile account was in her husband's name with Direct debit from her bank account. So I was helping and on the call with her and v mobile to change the account over. All was supposedly good but today she gets an sms requesting do x y z with pac code if she wants to retain her existing number!!! There was NEVER any mention of having to do this on the call with support. Now she is worried at a time she could well do without. Someone needs to get back to me on this asap.
Likewise I would like to know why and how they were on a 45 pm tariff for tv plus band plus land line as to how this is currently at 78 pm for services non were using or I understand asked for. My mother said my father repeatedly asked for a reduction only no doubt for virgin salesperson to take advantage of their vulnerable position. As an example I believe part of the tariff is tv anywhere but they only have on TV.
As per the above I would like a direct contact to liaise with me on these items.
I do not have details of the account history [please send me all details on what payment ranges, agreed contracts over the last two years] i understood it was £45- £55 within 2019. [Even this was TOO MUCH} for a household that only needs low broadband. Single TV that needs only to be freeview and a telephone line that requires line rental only, as calls are inbound only. AKA £20-£30pm