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JJ28
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Expired Sim card

My very elderly mother as a vintage virgin PAYGo mobile phone.

She topped it up  last week, and now she says it’s not working at all.

She said something about new sim messages but she didn’t understand them

please help

JJ

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enlli
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Re: Expired Sim card

All the old SIM cards have been withdrawn and new cards issued because of changes to the network.

I'll flag this to the team, however if her phone is very old there could be problems with the new SIM

 

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JJ28
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Re: Expired Sim card

Thank you for your reply

I will find out which phone she has

Take care

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Zak_M
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Re: Expired Sim card

Good morning @JJ28 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that your mother has had some issues with her sim. 

 

I can take a look into this no problem, I will need to drop you a PM so that I can get some account information. 

 

Kind regards,

Zak_M

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