My very elderly mother as a vintage virgin PAYGo mobile phone.
She topped it up last week, and now she says it’s not working at all.
She said something about new sim messages but she didn’t understand them
Go to Answer
All the old SIM cards have been withdrawn and new cards issued because of changes to the network.
I'll flag this to the team, however if her phone is very old there could be problems with the new SIM
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Thank you for your reply
I will find out which phone she has
Good morning @JJ28
Welcome to the forums and thank you for taking the time to post.
I am sorry to hear that your mother has had some issues with her sim.
I can take a look into this no problem, I will need to drop you a PM so that I can get some account information.