on 22-11-2022 20:31
Hi,
As the title says :
I have existing Virgin Sim Only deals that are now available with Virgin cheaper and with more data.
They don't make it simple or straight forward to change to save money, unless I'm missing something.
Can someone point me in the right direction or give info to make it easy to change?
ie I am on plan A for £ but I can get more data on plan B for a cheaper £
on 22-11-2022 21:04
Hi HateCBN,
Thanks for reaching out to us in our community and welcome, when upgrading or changing the package on a Sim only deal you have to change within the same band package, you can speak to our Customer Relations on 789 from your handset if out of contract and wish to discuss your options.
Regards
Paul.
on 22-11-2022 21:33
Can I not just do it online rather than speaking to someone?
on 23-11-2022 08:21
Unfortunately we cannot handle package changes via the forums @HateCBN but you can use our WhatsApp service on 07305 327 112 if you would prefer.
Thank you.
on 23-11-2022 11:30
Am I able to get my PAC code
then buy a better deal sim only
and keep my number?
would that work?
basically using my PAC code to transfer my number onto a better virgin sim only deal?
on 23-11-2022 11:35
You can transfer a PAC code across but the SIM would need to stay active with the number on in order for the transfer to work.
You can find more information on how to do this online here.
Thanks again.
on 23-11-2022 11:40
Right. So…
I get my virgin pac code.
order new virgin better deal virgin sim.
tell virgin my pac code and new sim number.
wait for old sim to stop then change sims over. Correct?
on 23-11-2022 11:54
Sorry for my confusion here @HateCBN but we cannot perform internal ports.
You would need to port to another provider and port back.
You would be better calling or using the WhatsApp service to see what our teams can offer you.
Thank you.
on 23-11-2022 11:57
Or just take my 3 virgin sims for family members to a better deal with a different provider and leave them there as I did with my own sim
on 23-11-2022 13:47
Of course if you want to move providers we do understand but if you give the teams a call or a message they will do all they can to find the best deal available to you.
Thank you.