Excellent signal strength yet NOTHING will connect.

[11lora]

Hi,

Really fed up of this issue I’ve had since summer. I’ve had two hubs replaced and nothing has resolved it. Tech support is worthless.

Basically, I get full signal strength showing on all my devices but I have to hotspot to wfh as I cannot connect. I can’t connect my tv, my mobile phone. This is not a hub or device issue. I’m losing the will to live with this. I can’t stream shows because you connect, come out of the menu and it says there’s a problem.

The hub is out in the open, it gets reset and pinhole resets. I think there’s an issue in my area that virgin aren’t letting on about. Their 5G is a joke. Has anyone else had this?

[Ryan_N]

Hi 11lora, 

Thank you for your post and welcome to the forums. 

Really sorry to hear of the issues you've been having here. I do apologise as I would just like to confirm - is this relating to your broadband service? Just as you mentioned 5G or are you having mobile issues also? In terms of the issue with your hub/broadband I will send you over a private message to confirm some details. 

Cheers, 

Ryan.