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Esim stopped working

Joining in

My sim stopped working I’ve tried to use the qr code but this doesn’t work 

other sims work in my phone and a factory reset has also done nothing 

please can you send me another qr code to fix this?




Tuning in

This happened to me yesterday and customer service told me they’ve stopped supporting esim

Forum Team
Forum Team

Hi Stanraff,

A warm welcome and thanks for posting on our community forums. 

Sorry to hear of the eSim problem, we launched and provided eSIMs for customers from June 28th 2021 though this has been mostly discontinued from August 26th 2021. Due to this brief window, you will find that some customers will currently have and use eSIMs.  

We must only offer physical SIM cards going forward to customers, regardless of whether their handset is eSIM compatible or not. If a customer is adamant that they want an eSIM, they must speak with Telesales to discuss further where it can only be offered as a SIMO for compatible devices. They can be contacted on 0800 052 0238.

We do apologise for any inconvenience caused. 

Kind regards Jodi.