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Rf55
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Esim not working

Esim not working after phone been turned off

Try to scan barcode again say sim busy

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David_Bn
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Re: Esim not working

Thanks for your post on our Community Forums @Rf55, and I'm sorry to hear of the issues with the E-SIM.

 

Can you please advise us if the E-SIM has come to life since your post? Has this ever worked in the past?

 

If you've not attempted this already, can you attempt a manual network search, connect to an alternative provider, allow the attempted connection to fail, and then connect to the Virgin Media services to see if this allows the device to recognise the E-SIM?

 

Kindest regards,

David_Bn

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Rf55
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Re: Esim not working

It's works but can take upto a day to start working after phone been switched off also sometimes I can not answer calls 

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Beth_G
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Re: Esim not working

Hi Rf55,

 

How very strange. 

 

I'd like to take a closer look into this for you and look at the account to see if there are any visible issues.

 

I'll pop you over a PM now so I can take some more details. Please look out for my PM over at the purple envelope

 

Thanks!

 

Beth.

 

 

 

 

Beth
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