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kevino81
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Error 500 when sending texts. Phone keeps cutting out too

Screenshot_20210920_120609.jpg

Anyone had this,  

 

Error 500.

 

On the phone it struggles to keep a connection. 

 

Pulled the sim out and back in again but didn't help.

Had the phone for more than 2 years.

 

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Ashleigh_C
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Re: Error 500 when sending texts. Phone keeps cutting out too

Hi there @kevino81

 

Thank you so much for your post and I am so sorry to hear that you have faced this issues with your text message services! 

 

Are you able to make and receive calls OK? Also have you been able to try the SIM in another handset or another SIM in your current handset to see if the error replicates?

 

Thank you. 

Ash_C
Forum Team



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kevino81
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Re: Error 500 when sending texts. Phone keeps cutting out too

The calls are working at first but then the cut out while I'm talking to people. 

 

The text usually goes through if I keep trying it.  

 

Nothing worse than an intermittent fault. 

 

Not tried the sim in another phone but I don't have one. 

 

What is error code 500??

 

Thanks

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Robert_P
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Re: Error 500 when sending texts. Phone keeps cutting out too

From the image provided it appears the handset is connected to a wireless network, do you experience the same problems when using the mobile network?

 

Can you also try this in different locations to see if it is area specific or everywhere?

 

Rob

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kevino81
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Re: Error 500 when sending texts. Phone keeps cutting out too

Virgin say there is network problems in my area. 

 

My texts and calls do not use wireless network or wi fi.  Shud just be the coverage should it not?? 

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Zak_M
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Re: Error 500 when sending texts. Phone keeps cutting out too

Thank you for coming back to us @kevino81

 

Are the issues persistent when you are in different areas or is it just specific to one? 

 

Kind regards,

Zak_M

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kevino81
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Re: Error 500 when sending texts. Phone keeps cutting out too

Tried it in England and in Scotland. 

 

 

Data slow

Texts tepremental 

Phone calls cut out. 

 

On WiFi the phone is fine on Internet. 

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Natalie_L
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Re: Error 500 when sending texts. Phone keeps cutting out too

Thank you for your reply kevino81.

 

Have you been offered a Sim replacement at all? 

 

Thanks 

 

Nat
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dewi15dewi
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Re: Error 500 when sending texts. Phone keeps cutting out too

Hi Nat, I am having the exact same issues as kevino81.  My phone signal goes on and off all the time, it will not connect to any mobile data but can make calls and also Whatsapp messages do come through sporadically.  I was sent a new sim card which I have registered but the problems remain.  i have just tried to send a text message and got the error 500 code.

Please help.

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Gareth_L
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Re: Error 500 when sending texts. Phone keeps cutting out too

HI dewi15dewi

Sorry this is happening to you after receiving a new sim 

When did you receive this and how long after did the error appear 

Gareth_L

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