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Error 28 No Service

Hello I have no service and was sent multiple texts warning I needed to top up my credit which I ignored, and today I received a text saying I was out of credit. Im confused because im on a contract and according to my virgin media app this contract is still taking place and I have calls, texts and data remaining. If I try to text it tells my it is Error 28.

Thank you, 

Ursula 

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Re: Error 28 No Service

Hi Ursula,

 

Thank you for your post and welcome to the community.

 

I'm going to pop you over a PM so I can take a look into your account for you to find out what's going on there.

 

Please find a message from me over at the purple envelope.

 

Kind regards,

 

Beth

 

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