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Ig96
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Erratic phone bills

I am on a six pound a month plan. I have barely scratched the allowances and not payed anything extra via text. Why are my bills for the last three months 16.00, 08.12, and 12.48 pounds???!

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enlli
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Re: Erratic phone bills

If you go into your online account and download the past bills as pdf your calls and charges should be listed to give you a better idea 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Ig96
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Re: Erratic phone bills

I have tried accessing my account online but it does not recognise either of my emails, phone number or post code. I have been with VM for over a year now so I would quite like to know how much I have been over-charged. This is ridiculous.

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Steven_L
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Re: Erratic phone bills

Hey @Ig96,

 

Thanks for your post and I'm sorry that it has taken so long for us to get back to you.

 

I can see that you have spoken to the team since your posted and can see that they have been able to get you into your online account.

 

Where they or yourself also able to get to the bottom of your erratic bills?

 

 

Regards

Steven_L

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