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Energizer Energy E12

Hello,

My mother has been using a Nokia 1112 on Virgin pay as you go for many years. She received a new Sim card and it doesn't work with her phone, SIm Not Valid. I bought her an Energy E12 to replace the Nokia but it is not suitable for her. She is hard of hearing and the Energy has a very low volume for calls and ring tones etc, and there is no volume control on the phone. I have changed the Profile to Outdoor but she is not going to be able to use the phone.

How do I go about returning the Energy E12,  received yesterday- 12 August?

Also can someone recommend to suitable "simple" phone for text and calls for my Mother.

Many thanks.

Rob

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Re: Energizer Energy E12

Doro phones are designed for older people. They do smartphones and traditional clamshell

https://www.doro.com/en-gb/products/smartphones/

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Re: Energizer Energy E12

Thanks Enlli,

Do you know if these Dobro phones are available from Virgin? I don't see them on their website. Also, Mum is on pay as you go.

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Re: Energizer Energy E12

I don't think they are 

Its difficult to say in specific cases but we did have someone get the flip on offer at Argos. They seem to have a selection

https://www.argos.co.uk/search/doro/?clickOrigin=searchbar:home:auto:doro:doro

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Re: Energizer Energy E12

How do you increase the ringing volume?

 

Also

 

How do you change the ringtone?

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Re: Energizer Energy E12

Volume for calls - up & down on the centre navigation button

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Re: Energizer Energy E12

Volume:

Settings

Profiles

e.g. select General

Options

Settings

Adjust Volume

e.g. Call

Select

Up&down Centre navigation button

 

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Re: Energizer Energy E12

Ringtone:

To add, you'll need SD card.

I've sent a ringtone via Bluetooth from another phone and set it as a ringtone.

I've used a very loud song from the SD card.

You could record your own loud message

 

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Re: Energizer Energy E12

Hi. Have the same problem. Virgin launched this 'better' SIM card in July and when installed it read SIM not valid so I spent the first call of 45mins to get a new SIM. Same happened again so I put my old SIM back and now that was invalid, lost everything. On my third 45 min call the advisor said she will send me a new device and within days this dreadful phone arrived. No proper instructions. Just 2gb and batter runs flat every 2 days so going back to good old basic Nokia

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Re: Energizer Energy E12

My up/down button only controls camera no volume control anywhere

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