Enable all mobile features

[Batvan]

Good afternoon  i have been trying for quite a while to enable all mobile features on the app but it keeps coming back details are not correct or make sure caps are on I have tried everything but it just won't have would anyone be able to help please  

[Zach_R · Accepted solution]

Hi @Batvan,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm sorry to hear you're having some complications with your app, but would you mind clarifying what app you're referring to and what changes you're trying to make on it but are unable to?

Thanks,
 

[Batvan]

• It's the virgin media app that is on my phone when I got onto the page there is a box which says enable all mobile phone features but to be able to do that you have got to log in and it will mot let you do it 

[Zach_R]

Hi @Batvan,

Would you mind being more specific and confirming the name of the app? We have a few different ones.

Thanks,
 

[Batvan]

sorry yes it's the virgin media one