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Gemmax
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Emergency calls only

So I got a contract sim in 2019 , bill always paid on time, however I woke up to see no network or nothing, just says emergency calls only. I got in touch and was sent a mew sim out only for the same thing to happen. I cannot do anything except connect to my home WiFi and browse . 

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lotharmat
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Re: Emergency calls only

I'd post this in the Mobile phone forum - You'll likely get a better response!



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HowardML
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Re: Emergency calls only

I've moved the post - as you can now see


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Gemmax
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Re: Emergency calls only

Sorry I’m new to this 

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Alex_RM
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Re: Emergency calls only

Hi Gemmax,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry to hear you've had some issues with your mobile,

 

Can you confirm if you activated the new SIM?

 

Alex_Rm

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Gemmax
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Re: Emergency calls only

How do I activate the new sim when I can’t text off the old one ?, I text READY TO 789678, but oh yeah it’s says emergency calls only . 

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John_GS
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Re: Emergency calls only

Hi Gemmax

 

Thanks for coming back to us. The SIM should work within 24 hours if you pop it in your phone. Has it been passed these timescales?

 

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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