I have a contract phone, which is fine, but I also have a PAYG one which has started telling me I can only make emergency calls. At first I thought I was out of credit but adding £25 hasn't helped at all. It's quite prehistoric, and takes the largest SIM card and, unfortunately, I haven't another one that takes the same card, so I can't swap them out to check, but I was wondering if anyone had any ideas.
Sounds like you have missed all the messages about requiring a new SIM as the old ones are being turned off. You need to contact them to make sure they have up to date information so they can send one.
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My new SIM arrived today, took a while to get through to Virgin, but there's a pandemic on so can't complain too much about that, and the SIM came through very quickly once ordered. Only problem - it doesn't work. I'm being asked for a password, but it's not the one that was supplied with the SIM, 7890, that's too short. As far as I can see, I need the NCK code. Anyone have any ideas what I do next?