Well where do I begin!!! Virgin media & mobile are a joke! I know the COVID 19 situation is making it hard for customer service BUT my complaints started waaaaay before the lockdown! how on earth am I supposed to get on my online account after I’ve cancelled my contract!!! To rest my online account they need to verify it’s me by texting me a code.... WELL MY CONTRACT HAS ENDED & no longer have that mobile number in use!!!! There’s no way on the website to contact customer services as I’ve got to log in first!!! I’ve been billed for the last 3 months!!!! I’ve cancelled the direct debit & now their telling me I need to ring them to pay it!!!!! When I ring I’m on hold over an hour only to get it off!!! Wt????? I’m absolutely disgusted!!!! Yet they want my money!!!!! I can’t wait for my home virgin media contract to come to an end!!!!
The only way I have managed to get anyone at Virgin to speak to me is by asking (time and time again) that they raise a complaint, then a manager will eventually speak "at" you (not to you), if they don't simply hang up on you.