Menu
Reply
Dusty762
  • 12
  • 0
  • 0
Joining in
447 Views
Message 1 of 12
Flag for a moderator

Email verification

Hi, I was given the email address of virginmobilerepair@virginmedia.co.uk but the mail keeps getting bounced. 

I'm guessing I've written it down wrong. 

 

Any suggestions ?

 

Regards

0 Kudos
Reply
enlli
  • 9.39K
  • 1.41K
  • 2.71K
Very Insightful Person
Very Insightful Person
438 Views
Message 2 of 12
Flag for a moderator

Re: Email verification

Well in general Virgin use .com not .co.uk

That may be the problem 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Ashleigh_C
  • 3.74K
  • 152
  • 288
Forum Team
Forum Team
396 Views
Message 3 of 12
Flag for a moderator

Re: Email verification

Hi there @Dusty762 

 

Thanks so much for your post and I'm so sorry to hear that this email is bouncing back. 

 

Can I ask what message you get when this bounces back? Also how was this email given to you?

 

Thank you. 

Ash_C
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Dusty762
  • 12
  • 0
  • 0
Joining in
349 Views
Message 4 of 12
Flag for a moderator

Re: Email verification

I was promised a call back within 3 days of me opening the case with you guys. Still nothing.
Absolute rubbish.
0 Kudos
Reply
Natalie_L
  • 5.13K
  • 195
  • 399
Forum Team
Forum Team
348 Views
Message 5 of 12
Flag for a moderator

Re: Email verification

Hi Dusty762, 

 

Thank you for getting in touch and I am sorry to hear you have not received a call back as advised. 

 

When you say you have opened a case with us, is this a complaint? If yes, can you please expand on what the complaint is regarding? 

 

Thank you 

 

 

Nat
0 Kudos
Reply
Dusty762
  • 12
  • 0
  • 0
Joining in
345 Views
Message 6 of 12
Flag for a moderator

Re: Email verification

I updated my phone with you guys 3 weeks ago. 

Since I upgraded my phone I have had no mobile data at HX14EY. My old mobile was fine. 

I've been told that there is a problem in the area if I'm using Vodfone or EE. When will this be fixed and how do I know which carrier I'm using ?

 

0 Kudos
Reply
Dusty762
  • 12
  • 0
  • 0
Joining in
343 Views
Message 7 of 12
Flag for a moderator

Re: Email verification

I spoke to the customer service people who told me they'd get back to me when they had any information in relation to my issue. I sent them screen shots of the slow bandwidth (less than 1mg) that I'm currently getting. 

This was 2 weeks ago. 

At present I'm paying for a service that I'm not getting.

0 Kudos
Reply
Natalie_L
  • 5.13K
  • 195
  • 399
Forum Team
Forum Team
338 Views
Message 8 of 12
Flag for a moderator

Re: Email verification

Thank you. 

 

I see you are also speaking to a community member in another thread. 

 

Can you please try the network search as suggested by the user and let us know how you get on. 

We have checked our cell towers in your area and have been unable to locate any known issues. 

 

Also, have you received a new sim since this issue began? 

 

Thanks 

 

 

Nat
0 Kudos
Reply
Dusty762
  • 12
  • 0
  • 0
Joining in
334 Views
Message 9 of 12
Flag for a moderator

Re: Email verification

He's saying that there are network issues in the area!

And RE SIM card, no its never been replaced.
0 Kudos
Reply
Natalie_L
  • 5.13K
  • 195
  • 399
Forum Team
Forum Team
299 Views
Message 10 of 12
Flag for a moderator

Re: Email verification

Thank you for your reply and apologies for the delay in response. 

 

Can you please let us know how the service is today please? Have you seen any improvements at all?

 

Thanks 

 

 

 

Nat
0 Kudos
Reply