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Email - blocked mobile login

I have received an email to say they have blocked my mobile login cos someone has accessed the account. I tried to login through my mobile app and online and it is blocked. It told me to login in but press forgot password I have tried this but it won’t let me change it cos it doesn’t recognise my mobile number or email address. 

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Re: Email - blocked mobile login

Hi RachelB,

 

Thanks for posting and welcome to our community 🙂

 

Sorry to hear there's an issue with signing into your account.

 

I've popped you over a private message so I can help.

 

Alex_Rm

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