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Message 1 of 2
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Email address for a complaint

Hi, Does anyone have a proper email address I can write to with major concerns about my pay monthly account which is seriously messed up from Virgins end?  My direct debit goes out then a few days later I get a refund.  Then I get arrears letters.  And my account online shows PAYG????

I have tried customer services via 789 and I just get passed around and nothing sorted, in fact today I was put throught to Cusmter Care Plus or something, 10 mins later cut off.  I am getting to the end of my tether now.  I just need to put this in writing and have it dealt with.  No web forms, FAQs or ringing up just a simple email address please.




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Message 2 of 2
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Re: Email address for a complaint


There is no email address for complaints or support, VM do not offer that type of service.

There are numerous options to log a complaints, web forum, call in, or write in, these are the only options.

The address is Complaints, Virgin Media, Sunderland, SR43 4AA

Regards Mike

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