Virgin Media Community

[Su123]

I’ve just changed both our sim only plans and received a text saying I’m eligible to family plan discount, but cannot see how I get the £2 per month discpunt.

[Zak_M · Accepted solution]

Good morning @Su123 

Welcome back to the forums and thank you for taking the time to post. 

You would need to speak with the mobile team over the phone to be put on the family plan.

Kind regards,

Zak_M

[Su123]

Thanks for this, I’ve phoned them and the discount will star5 from next month.

As virgin told me I’m eligible I can’t see why they don’t automatically give the discount it would free up customer services for others.

[Zach_R]

Hi @Su123,

Thank you for the update on this. I'm glad to hear that this has been addressed and that you're eligible.

If there's anything further that we can help you out with at all, please do feel free to reach out to us again here on the community forums.

Thanks,
 

[Su123]

After making the phone call to cutomer srevices last month and being told I would get the family planning discount from this month, I have just logged onto my account to see if it has been applied, there was no credits to this months charges, after going round in circles as this is not the easiest of sites to use I see there know saying I'm not eligible. Yet on the app it says I am.

[Corey_C]

Sorry to hear this, Su123, I'll send you a private message to confirm your mobile account details.

Cheers,

Corey C