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Elderly Mother received texts

Texts received asking for address to allow new sim to be sent out. Text was sent. New message says address not received and that sim will withdrawn. How do we inform you of address, no on line account at present. Will new sim mean change of mobile number. I see lots of people having  This problem.

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Re: Elderly Mother received texts

Hi Lorainet

 

Thanks for posting and welcome to the community. 

 

Have you managed to order the SIM card since posting?

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Re: Elderly Mother received texts

I have now registered her phone number and created an account. I thought this would lead to a new Sim being issued? Is this the case? Will new sim mean new number? Thanks

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Re: Elderly Mother received texts

Hi Lorainet,

 

Thank you for coming back to us, now you have set up an online account you should now be able to order a new sim on the online account.

 

Regards

 

Paul.

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Re: Elderly Mother received texts

I can’t find where to order a pay as you go sim. This is very frustrating it should be a straight forward process. 

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Re: Elderly Mother received texts

Hi Lorainet,

 

Thanks for posting on our community, we can certainly help you get a new sim card ordered for you. Just to clarify is the sim card for you or your mother?

 

We only ask as we will need to pass security on the account before any sim can be ordered.

 

I will pop you over a private message to help you with this. Click on the purple envelope to accept the chat.

 

Kind regards Jodi

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Re: Elderly Mother received texts

Thank you. Earlier today I ordered a sim over the phone. Hope fully this will arrive soon and I can the matter sorted. Thanks

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Re: Elderly Mother received texts

Thanks for the update Lorainet,

 

Please let us know how it goes when you get the new sim card and if everything is back up and running for you.

 

If you need any further assistance please come back to us through this channel.

 

Have a lovely afternoon.

 

Kind regards Jodi

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Re: Elderly Mother received texts

Sim received and inserted. Glad it’s all sorted. Thanks.

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