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Discomike999
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Easy way to get a replacement sim?

Hi..i have been sent a replacement sim as part of the Sim Swap and have forwarded this to the person in Germany currently using the phone but the system hasnt registered that the Sim was swapped..I phoned up and spoke to someone at Virgin who promptly deactivated the 'new' sim even though it was working (the user had been getting txts saying it would be switched off) .. but i havent been sent a replacement as yet..is there a easy way to get a replacement that doesnt involve a another long phone call?

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dannylau
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Message 2 of 9
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Re: Easy way to get a replacement sim?

If you get another sim it must be activated before it goes to Germany, so someone needs to put it in their phone in the UK then send it on

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Discomike999
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Message 3 of 9
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Re: Easy way to get a replacement sim?

Thanks although it would help if they told us that! Still looking to get a replacement sim without having to phone...

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Discomike999
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Re: Easy way to get a replacement sim?

Can a member of the Forum Team help with this please?

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Chris_W1
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Message 5 of 9
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Re: Easy way to get a replacement sim?

HI Discomike999, thanks for the message and sorry to hear about the issues which you are having with the Sim. Are you still looking at getting a replacement sim or have you since been able to get this resolved? The sim will need to be activated before it is sent abroad in order for it to work - Chris

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Discomike
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Message 6 of 9
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Re: Easy way to get a replacement sim?

I managed to get a Sim by phoning in the end...it has been activated in the U.K. but doesn’t seem to work in Germany..the phone isn’t roaming onto another network as it did before

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Ryan_N
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Message 7 of 9
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Re: Easy way to get a replacement sim?

Have you been able to check your online account to see if roaming is active? 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Discomike
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Message 8 of 9
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Re: Easy way to get a replacement sim?

Roaming IS set as active..and international call barring is off...I managed to text chat someone at VM but anything that he did doesn’t seem to have made any difference...still won’t connect to another network to roam

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Ryan_N
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Message 9 of 9
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Re: Easy way to get a replacement sim?

I will send you a private message so I can look into this. 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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