A strange thing happened today. I have a sim-only plan with Virgin. I called in helpline to move to e-sim. I am told that it can only happen if I upgrade my plan to a pricier one. As they can only do it while upgrading.
This seems wrong on so many levels. To provide e-sim service, we are being asked to buy another service. Has anyone else faced same issue ? I have filed a customer complaint. Will be interesting to see if anything happens on back of it.
Sorry to hear you're unhappy with the options provided for an eSIM. As enlli above I wasn't aware that they had started again either - and doing a search here I can't see any further update since it was announced they were being stopped back in August so possibly the member of staff you spoke to was mistaken.
Apologies for any confusion, I'll speak with my team and the mods and see if we can get clarification on this for you.
hi all, I'm interested in using an eSIM on virgin mobile. I have a sim only deal and the option is there in my account. However, I'm using a google pixel 6 pro and it's not listed as fully compatible. Reading around the subject here too, it looks like the service was used, then pulled, then reintroduced.
If I switch to an eSIM will this really screw up my VM sim only contract? it does not seem very certain at all.
The reason is that I like my VM deal but when I run out of data the boosters are TERRIBLE value for money. So I had planned to use a second sim with a decent data package to upgrade when needed, which isn't often but it is sometimes very handy indeed, especially if the network is poor or down in the area in which I'm located.