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Mikeher
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I am not happy with my Alcatel phone . It was not the one i was supposed to receive any way. Can I change device according to my contract ?

 

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David_Bn
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Re: E

Good Afternoon Mikeher,

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Sorry to see you're unhappy with the your handset. 

 

Is this handset on a contract with Virgin Media which has an agreement period of 24-36 months, or was this offered a free replacement for a handset that was locked when we offered you a new updated SIM card?

 

Kindest regards,

 

David_Bn

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Mikeher
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Re: E

The handset came with a 24 months contract with Virgin, exept that the offer was for a Samsung device and instead I received the Alcatel ..!!!
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Emily_G
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Sorry to hear this Mikeher.

 

Do you have the email confirmation for the Samsung handset? 

 

Have you been in contact regarding this since your post? 

 

Thanks, Emily.

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