on 04-03-2022 10:59
I’m off to Dubai on Monday but I don’t have an option on my phone to turn off data roaming. I obviously want to avoid these charges but don’t know how to switch it off because it’s not in my settings. Also if I wanted some sort of data roaming allowance how do I go about it? I can never get in touch with someone from virgin.
on 04-03-2022 11:37
What phone do you have?
on 04-03-2022 16:36
There are no add on data roaming packages on Virgin
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on 04-03-2022 16:54
Hi there @Char101
Thank you so much for your post and welcome back to the forums.
Just wanted to pop in and confirm that @enlli is correct and we do not have data roaming packages, but we can look into turning this off for you.
I will send you a PM now so we can arrange this.
Please keep an eye out for the purple envelope in the top right corner of your screen.
Thank you.