Double charge on my mobile account

[supersaqs]

Hello,

I appear to have been charged twice in March 2022 on my virgin mobile account. Please can you help?

Many thanks

[Travis_M · Accepted solution]

Hi @supersaqs

Thanks for posting on our community forum!

Have you spoken to our mobile care team on 789 or 0345 6000 0789? What have they advised regarding the double bill?

Regards

[supersaqs]

Yes this is resolved thanks.

[Paulina_Z]

Hi @supersaqs,

Thank you for your response. We're glad to hear that this issue has now been resolved! If you need any further assistance, please get back in touch with us, we'll be more than happy to help. 🙂

Thank you.