Due to recently moving into a new area, I wanted to upgrade my phone contract to a £20pm deal, compared to the current £7pm that I am currently on. Due to having no internet at my new flat, I was reliant on using my data sparingly. I went over on my limit and thought I had purchased a £10 1GB top up, and then £20 3GB top up when the first ran out, of which I added this limit on my phone cap.
Unknowing to me, this latter purchase did not go through, and I accumulated an extra £71 due to the outrageous £3/GB/day charge.
On the 12th August, I received a text message saying that my latest bill couldn't be processed. I logged on to my Virgin Mobile account and paid the £88 bill directly. Earlier today I logged in to my bank and found the direct debit had gone through, as well as the £88 bill, and added as credit to my virgin media account.
As a student who has just moved into a new flat, I am severely low on money. This extra £88 is something that I can't afford to be without, as this cuts into my budget for the next 5 weeks.
If I can't get a refund on any of this outrageous cost that accumulated, then I need this extra £88 back in my bank account as soon as possible.
I have tried contacting via phone, however I must say that the customer service currently seems awful, and I am highly considering changing my provider as soon as my contract ends.