Virgin Media Community

[Isabelmitchellm]

I’m using a local SIM while travelling in Colombia for 2 months. I’ve just got a message from my phone that my UK number will expire in 5 days if I don’t re-insert my UK SIM. I’ve popped it back in but the error message is still there, I need to stick with my Colombian SIM for another 3 weeks as I can’t get 4G with my UK one - how do I stop my UK number from expiring please? 

[Tudor]

I guess you have to make a call to the UK to get it registered that it is still active.

[Ilyas_Y]

Hey @Isabelmitchellm, thanks for reaching out to us and a warm welcome to the Virgin Media forums!

I'm sorry to hear about the issues with the mobile number potentially being deactivated.
Please get in touch with our mobile team on this number from abroad on: +44 7953 967 967 and they will be able to assist with this ASAP.
Let us know how it goes with the team 🙂

Kind regards,
Ilyas.