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SuztT
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Does the 14 day cooling off period commence when your broadband is installed

Just had Oomph package installed Mon 30th. Broadband Ok but mobile number still not transferred even though PAC number supplied on sign up. Spent hours online and help line but to no avail. Moving house is stressful enough but Virgin is making this a nightmare. I live alone, have no landline and really needed this sorted. Only signed up as signal coverage was supposed to be excellent..it is if 1 or (sometimes) 2 bars qualifies. Have emailed to cancel but wondering if the 14 days is from sign up or service activation. Call me suspicious but when I signed up I was told it would take 14 days before installation 🤔

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