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Dodgy email ??

Hiya iv received an email from virgin mobile saying im closeing my mobile account ???

Im not closing my account and have no intension of doing so !! 

What should i do ?? Im getting worried now as im disabled and rely on my mobile .

Plus all doctors and hospitals have this number in case of emergencys

Im panicking now !!

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Re: Dodgy email ??

Hi Maggieomx, 

Thanks for your post and welcome to our community. 

Really sorry to hear you've received this email and I can appreciate you're keen to check your account is fine. 

It does sound like this is a phishing email but I'd just like to check, therefore I'll pop you a personal message and we'll have a chat. 

Emma_C - Forum Team
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Re: Dodgy email ??

Hi,
I have received the same email. Are these emails been sent by Virgin?  or have  the  accounts details  been  breached?   the email contained my mobile number and was sent to the correct email address

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Re: Dodgy email ??

Hello @Route667

 

Thanks so much for your post - I can certainly understand your concerns, but we assure you that this has now been confirmed as being sent in error so rest assured there is nothing to worry about. 

 

This has been reported already and we're doing all we can to recall them.

 

Thank you 

Katie - Forum Team


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