Do I need a new sim card?

[megz_25]

I have recently swapped over to a 5g sim only contract. I kept my sim card from my previous contract which was not 5g as they didn’t send out a new one. Does this mean I need to get a new sim card to use 5g services or will this sim card work just fine?

[BenMcr]

Your existing SIM card should normally work with the 5G service, however there are some circumstances where you'll get a new one

https://www.virginmedia.com/mobile/5g

What if I have received a new SIM that I was not expecting?

If you’ve upgraded or changed your subscription recently, it may be that we have been unable to provide your current SIM with your new service. So we’ve sent you a new SIM. Please follow the activation instructions provided.

[Lee_R]

Hi @megz_25 thanks for posting and welcome to our community.

Have you check the link provided?  Also, what is the fastest data you're currently receiving?

Regards

Lee_R