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Disconnection Fee

I've just cancelled a sim only contract. I am within my 14 day cooling off period, but have been told I’m being charged £50 early termination fee. 
I thought there would be no fee if I was in the first 14 days of receipt of goods. 
Are they trying it on with me? I get a distinct feeling I’m being ripped off. 

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Re: Disconnection Fee

Hi, you tried Virgin mobile site?https://www.virginmedia.com/help/mobile

Regards

Rich


Here to help! I'm a Field Technician helping out from home.

Find out more
REFER A FRIEND AND SHARE £100 BETWEEN YOU

****************** ASK ME HOW ******************
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Re: Disconnection Fee

Yes tried the website, it says that I shouldn’t be charged anything in first 14 days, but my account says I have to pay £50.03.

cheers

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