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Cjohns97
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Direct debt

Hello

so i was clearing some direct debts on my online banking when i accidently cancelled my airtime plan direct debt what course of action should i take about this?

Thank you

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enlli
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Re: Direct debt

You will have to ring them and set up a new Direct Debit ASAP. 

Without an active DD the account will be suspended.

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Cjohns97
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Re: Direct debt

Thank you

Do you know what number would be best to ring in this circumstance?

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enlli
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Re: Direct debt

789 from mobile. 0345 6000 789 from another phone or 150 free from Virgin landline

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Beth_G
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Re: Direct debt

Hi Cjohns97,

 

Welcome to the Community Forums. Thank you for your first post.

 

If you haven't been able to speak with our Mobile Team yet to set up a Direct Debit just let us know and we'll be happy to help from here via PM.

 

Thanks,

 

Beth

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Cjohns97
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Re: Direct debt

Hi beth 

Thank for the offer could i possible do this over PM as ive not gotten through to any of the mobile team yet thank you.

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Beth_G
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Re: Direct debt

Hi Revan86,

 

Welcome to the Community Forums!

 

Can you tell us what it is you need help with please? Have you also accidentally cancelled your mobile Direct Debit?

 

Thanks,

 

Beth

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Cjohns97
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Re: Direct debt

Sorry i replied with the wrong account signed in, im cjohns97.

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Beth_G
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Re: Direct debt

Hi Cjohns97,

 

Thanks for coming back.

 

I'll pop you over a PM now and will take some further details.

 

See you at the purple envelope 🙂

 

Beth

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Cjohns97
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Re: Direct debt

I accidently replied using my second account Revan86.

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