Virgin Media Community

[Cjohns97]

Hello

so i was clearing some direct debts on my online banking when i accidently cancelled my airtime plan direct debt what course of action should i take about this?

Thank you

[enlli]

You will have to ring them and set up a new Direct Debit ASAP. 

Without an active DD the account will be suspended.

[Cjohns97]

Thank you

Do you know what number would be best to ring in this circumstance?

[enlli]

789 from mobile. 0345 6000 789 from another phone or 150 free from Virgin landline

[Beth_G]

Hi Cjohns97,

Welcome to the Community Forums. Thank you for your first post.

If you haven't been able to speak with our Mobile Team yet to set up a Direct Debit just let us know and we'll be happy to help from here via PM.

Thanks,

Beth

[Cjohns97]

Hi beth 

Thank for the offer could i possible do this over PM as ive not gotten through to any of the mobile team yet thank you.

[Beth_G]

Hi Revan86,

Welcome to the Community Forums!

Can you tell us what it is you need help with please? Have you also accidentally cancelled your mobile Direct Debit?

Thanks,

Beth

[Cjohns97]

Sorry i replied with the wrong account signed in, im cjohns97.

[Beth_G]

Hi Cjohns97,

Thanks for coming back.

I'll pop you over a PM now and will take some further details.

See you at the purple envelope 🙂

Beth

[Cjohns97]

I accidently replied using my second account Revan86.