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AndrewLadd
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Direct debit

Hi

my direct debit is set to deduct my bill from my bank account on the 29th of every month. A details are on my account but only the tariff part of the bill is taken, the loan part does not. So I get a text message asking me to pay the £13 as the payment is late about a week later. Could it be arranged  that both payments are taken at the same time please. Last months payment still hasn’t been made and there doesn’t seem to be a way to pay it on the website. Just goes onto the tariff. 
thanks

Andree

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Zoie_P
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Re: Direct debit

Hi AndrewLadd, 

Thank you for your post 🙂 

With your handset loan direct debit you will need to call us on 789 from your mobile. It's free. Or ring us on 0345 6000 789** from any other phone.

Zoie

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