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ElsieBray85
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Direct debit reversal

Hi, so I am having to pay double my bill because every month there is a payment taken by direct debit and then it is reversed the month after being taken I always have money in my bank account to pay my bill when it is due even have money afterwards just incase but the only time that they havent reversed my direct debit was the very first payment but ever since then Ive had to log in to pay double my bill so instead of the £6 every month ive had to pay £12 and I have no idea where they are getting the other £6 from what is happening to my direct debit as my bank still says its set up for both if the direct debits but only one of them is being paid and one is being paid and then reversed a month after.

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Paul_DN
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Re: Direct debit reversal

Hi ElsieBray85,

 

 

Thank you for reaching out to us in our community, I am sorry to hear your bills are being taken twice, so I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.

 

 


Regards

 

Paul.
 

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