Menu
Reply
Highlighted
  • 1
  • 0
  • 0
Joining in
83 Views
Message 1 of 2
Flag for a moderator

Direct Debit - date change

I have been trying to get in touch to change my direct debit date, there isn't the option to amend online in my account despite being led to believe so. The email address provided to contact to make these changes, bounces. And the online chat keeps pushing me to "the correct team".. which I never reach! Please can someone help? Thanks 

0 Kudos
Reply
Highlighted
  • 5.33K
  • 995
  • 1.41K
Very Insightful Person
Very Insightful Person
80 Views
Message 2 of 2
Flag for a moderator

Re: Direct Debit - date change

Hello

With regards to account issues I am afraid they cannot be dealt with in the forum, there is no email address for support.

Due to the current situation there is a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can. Please bear in mind at this time this service does also have a high load and may take quite some time getting back to you. You can also call in on 150 or 0345 454 1111 best times to call are first thing in the morning, use the option "Thinking of leaving", but again wait times my be long.

https://community.virginmedia.com/t5/Digital-life/When-and-how-to-use-our-messaging-service/ba-p/425...

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply