Menu
Reply
LightRoberto
  • 6
  • 0
  • 0
Tuning in
460 Views
Message 1 of 9
Flag for a moderator

Didnt order a new SIM card

Hi,

I ordered few weeks ago a new Sim card and I have received and activated it. Today I received an email from Virgin that another new sim card is on its way.

Could an administrator please cancel/remove that order? Im not in the UK and I didnt order a new one. Please see below the image.

Thanks 

Roberto 

Screenshot_20210810-094320_Outlook.jpg

0 Kudos
Reply
enlli
  • 9.32K
  • 1.4K
  • 2.68K
Very Insightful Person
Very Insightful Person
443 Views
Message 2 of 9
Flag for a moderator

Re: Didnt order a new SIM card

Hi. I've deleted the screenshot as it contains personal information which could leave you open to a fraud attack

If you want to post it again please edit it so you can't be identified as this is an open forum.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

LightRoberto
  • 6
  • 0
  • 0
Tuning in
435 Views
Message 3 of 9
Flag for a moderator

Re: Didnt order a new SIM card

Thanks enlli!

Would it be possible for a Virgin Media colleague help me out in PM?

Thanks,

Roberto

0 Kudos
Reply
LightRoberto
  • 6
  • 0
  • 0
Tuning in
430 Views
Message 4 of 9
Flag for a moderator

Re: Didnt order a new SIM card

Hi,

I have re attached the image without my personal details.

Thanks,

Roberto

 

Screenshot_20210810-094320_Outlook.jpg

0 Kudos
Reply
enlli
  • 9.32K
  • 1.4K
  • 2.68K
Very Insightful Person
Very Insightful Person
422 Views
Message 5 of 9
Flag for a moderator

Re: Didnt order a new SIM card

That's great

This is a Community Forum and sometimes it can take time for the team to get to people.

I'll put an escalation on your post.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Jodi_S
  • 3.66K
  • 180
  • 382
Forum Team
Forum Team
393 Views
Message 6 of 9
Flag for a moderator

Re: Didnt order a new SIM card

Hi LightRoberto,

 

Thanks for posting on our community forums. Sorry to hear that you have been sent an additional sim card out, and this has caused confusion.

 

Remotely looking from our end, we have located your account with the details you have provided from your community profile, and can see that you have already spoken to our team this morning about getting this 2nd sim card deactivated.

 

Can you confirm this has been done already?

 

Kind regards Jodi. 

0 Kudos
Reply
LightRoberto
  • 6
  • 0
  • 0
Tuning in
392 Views
Message 7 of 9
Flag for a moderator

Re: Didnt order a new SIM card

Hi Jodi,

Thanks for your message.

Yes thats correct, this has been solved and the 2nd sim card is deativated.

Regards,

Roberto 

0 Kudos
Reply
Jodi_S
  • 3.66K
  • 180
  • 382
Forum Team
Forum Team
346 Views
Message 8 of 9
Flag for a moderator

Re: Didnt order a new SIM card

Many thanks for conforming this for us Roberto.

 

We really appreciate it, and are happy that this issue is now resolved for you.

 

If you need any further assistance in the future please come back to us through this channel.

 

Kind regards Jodi. 

0 Kudos
Reply
Corey_C
  • 5.23K
  • 258
  • 450
Moderator
Moderator
331 Views
Message 9 of 9
Flag for a moderator

Re: Didnt order a new SIM card

Hi Roberto, 

 

Sorry to bother but that second SIM card was sent because it had updated network information and we do need to send it out to you to complete the service migration. I have sent you a private message to confirm your mobile account details.

 

Cheers,

Corey C

0 Kudos
Reply