Virgin Media Community

[siandche]

I'm repeatedly getting the...you have dialled an incorrect number message on my phone...but only to 1 specific number

I see from this forum that its a common fault

Help

[Travis_M]

Hi @siandche

Thanks for posting!

Are you still experiencing this issue today? This was flagged as a known issue and is being worked on by our team, a few customers are able to dial the numbers again now. How is your service? 

Regards

[Veenay]

Same issue today. And very frustrating as even calls to landline are a problem as they seem to drop regards. 

[Ayisha_B]

We are aware of this issue @Veenay and it has been raised under Fault Reference P010700124.

We do apologise for the inconvenience caused. 

[Veenay]

Thank you - it has caused a serious inconvenience to users to contact family members and friends. I would hope that the service is back to normal ASAP. Even now, I have no bars for mobile service and therefore relying on WiFi for everything- and my WiFi provider, thankfully, is not Virgin...

[Ayisha_B]

I can appreciate that is frustrating @Veenay

As soon as I get an update, I will pop back here to let you know.

[Veenay]

Do you have an update on the issue, what the problem was and why it occurred? And also when this will be resolved properly. Thank you

[John_GS]

Hi Veenay

Thanks for posting.

Apologies for the call issue - from checking this should be now fixed. Can you confirm this is the case or if you do still need help, please let me know.

Kind regards,