Menu
Reply
siandche
  • 2
  • 0
  • 0
Joining in
533 Views
Message 1 of 8
Flag for a moderator

Dialled incorrect number

I'm repeatedly getting the...you have dialled an incorrect number message on my phone...but only to 1 specific number

I see from this forum that its a common fault

Help

0 Kudos
Reply
Travis_M
  • 3.3K
  • 114
  • 243
Forum Team
Forum Team
476 Views
Message 2 of 8
Flag for a moderator

Re: Dialled incorrect number

Hi @siandche

 

Thanks for posting!

 

Are you still experiencing this issue today? This was flagged as a known issue and is being worked on by our team, a few customers are able to dial the numbers again now. How is your service? 

 

Regards

Travis_M
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Veenay
  • 4
  • 0
  • 0
Tuning in
449 Views
Message 3 of 8
Flag for a moderator

Re: Dialled incorrect number

Same issue today. And very frustrating as even calls to landline are a problem as they seem to drop regards. 

Tags (1)
0 Kudos
Reply
Ayisha_B
  • 3.33K
  • 124
  • 305
Forum Team
Forum Team
421 Views
Message 4 of 8
Flag for a moderator

Re: Dialled incorrect number

We are aware of this issue @Veenay and it has been raised under Fault Reference P010700124.

 

We do apologise for the inconvenience caused. 

 

 

Ayisha_B
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Veenay
  • 4
  • 0
  • 0
Tuning in
418 Views
Message 5 of 8
Flag for a moderator

Re: Dialled incorrect number

Thank you - it has caused a serious inconvenience to users to contact family members and friends. I would hope that the service is back to normal ASAP. Even now, I have no bars for mobile service and therefore relying on WiFi for everything- and my WiFi provider, thankfully, is not Virgin...

Tags (1)
0 Kudos
Reply
Ayisha_B
  • 3.33K
  • 124
  • 305
Forum Team
Forum Team
415 Views
Message 6 of 8
Flag for a moderator

Re: Dialled incorrect number

I can appreciate that is frustrating @Veenay

 

As soon as I get an update, I will pop back here to let you know.

Ayisha_B
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Veenay
  • 4
  • 0
  • 0
Tuning in
374 Views
Message 7 of 8
Flag for a moderator

Re: Dialled incorrect number

Do you have an update on the issue, what the problem was and why it occurred? And also when this will be resolved properly. Thank you

Tags (1)
0 Kudos
Reply
John_GS
  • 13.11K
  • 670
  • 1.22K
Forum Team
Forum Team
357 Views
Message 8 of 8
Flag for a moderator

Re: Dialled incorrect number

Hi Veenay

 

Thanks for posting.

 

Apologies for the call issue - from checking this should be now fixed. Can you confirm this is the case or if you do still need help, please let me know.

 

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

0 Kudos
Reply