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Viking7688
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Dialled and incorrect number

Hi there, so we are all on virgin network and have been for years, no issues whatsoever. All four of us have an iPhone XR.
Recently, had my youngest daughter’s number changed as she strangely started receiving “weird” calls.

Since change, we have been unable to dial her number, claims number is incorrect. This only happens on wife’s and my number. Eldest can ring through no issue, can ring via landline, txt, whatsapp and FaceTime, just not normal call. Tried numerous things, not blocked, +44/07, reset network settings, deleted and re in stated contact. All to no avail. Tried Virgin CS and tech help and get no further than the above. A new sim was suggested as they were apparently migrating. Hmm, that was futile also. 
Help please! 

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Hollie_B
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Re: Dialled and incorrect number

Hi there @Viking7688 

 

 

Thanks for your post. Apologies for the delay in response, we have been very busy and doing all we can to get to each customer ASAP. Thanks for your patience. 

 

Sorry to hear that there seems to be an issue when calling that specific number. Are you both able to delete the contact in your phone, re-add it and try again please? 

 

Thanks, 

 

 

Hollie - Forum Team


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